Service Manager

£32,000 - £37,000 per annum | Full Time | Birnbeck House – Weston-Super-Mare

“It’s more than a job – it’s about creating a home where every person can live life their way.”

That’s how one of our Service Managers describes their role at Leonard Cheshire. If you’re an experienced care leader with a strong understanding of safeguarding, excellent management skills, and a passion for person-centred care, we’d really love to hear from you.

A Home, Not Just a Service

Birnbeck House is home for up to 13 adults with complex learning disabilities which offers high-quality residential care so that people can live their lives to the full. 

We’re one of the UK’s highest-rated providers of care and supported living services – with 87% of our services rated ‘Good’ or ‘Outstanding by regulators.

At Birnbeck House, we work together to create a positive, inclusive home where people are empowered to make their own choices, develop skills, and enjoy meaningful connections within their local community.

Your Working Hours

Full Time - 35 hours per week - Monday to Friday - 9am to 5pm with flexibility to meet the needs of the service (including outside of contracted hours and weekends as required)

Why You’ll Love Working Here

At Leonard Cheshire, you’ll find a workplace where your leadership truly makes a difference. We’ll support your wellbeing, personal growth, and professional development every step of the way.

You’ll also enjoy a great range of rewards and benefits, including:

• Stream – access up to 40% of your earned pay before payday
• Free Blue Light Card – enjoy exclusive discounts and perks
• Free DBS check 
• Excellent contributory pension scheme with 3x salary life cover
• Generous annual leave, with the option to buy and sell leave
• Cash Health Plan – claim back dental, optical, and other healthcare costs
• Comprehensive training and recognised qualifications
• Career development through apprenticeships and leadership programmes
• Cycle-to-work scheme (salary sacrifice)
• Employee Assistance Programme – 24/7 wellbeing support

You will be responsible for:

As Service Manager at Birnbeck House, you’ll lead with passion, professionalism, and empathy to ensure your service runs smoothly and delivers exceptional care.

You will:

• Provide clear leadership, management, and supervision for your staff team
• Ensure compliance with CQC standards and health & safety requirements
• Deliver person-centred, high-quality care focused on independence and choice
• Manage budgets and maintain a financially sound service
• Oversee recruitment, training, and performance development
• Drive continuous improvement and positive outcomes for residents
• Hold registration for the service

This is a rewarding opportunity to make a real impact while further developing your leadership career in a respected national charity.

What Helps You Shine Here

• Recognised social care qualification and registration (as appropriate)
• Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
• Proven management or supervisory experience within a care environment
• Strong communication, organisational, and people leadership skills
• Sound understanding of safeguarding and regulatory compliance
• Confidence in managing budgets and operational priorities
• Experience across a range of departments (e.g. finance, catering, administration) is advantageous

About Leonard Cheshire

For over 75 years, Leonard Cheshire has supported disabled people to live, learn, and work as independently as possible.

We provide residential care, supported living, and community-based services across the UK – all focused on choice, inclusion, and empowerment. With over 1,600 people supported every day, our mission is simple: to help people live life on their own terms.

Ready to Apply?

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with disabilities and will support your requirements for reasonable adjustments wherever possible.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland, or equivalent) and references are required for this position.